Privacy Policy

1. Introduction

Oryx Suite ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and the choices available to you when you use our retail POS and billing software platform and website.

By using Oryx Suite, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, phone number, and business details when you register or contact us.
• Billing information: Payment card details processed securely via our payment partners. We do not store full card numbers.
• Business data: Product catalogs, customer records, transaction history, and other operational data you input into the platform.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, session duration, and interaction logs to help us improve the product.
• Device data: Browser type, operating system, IP address, and device identifiers.
• Cookies: See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Oryx Suite platform
• Process transactions and send related notifications
• Respond to customer support requests
• Send product updates, security alerts, and administrative messages
• Analyze usage patterns to improve features and performance
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Data Sharing

We may share your information with:

• Service providers: Trusted third-party vendors who assist us in operating the platform (e.g., cloud hosting, payment processing, email delivery). These parties are bound by confidentiality obligations.
• Legal requirements: When required by law, court order, or government authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)

To exercise any of these rights, contact us at our contact page.

8. Children's Privacy

Oryx Suite is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or via a prominent notice on our platform. Your continued use of Oryx Suite after changes take effect constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact our team. We aim to respond to all privacy inquiries within 30 days.